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Returns Information

Returns

 

You have the right to return any unused item in its original packaging up to 28 days after your completed Purchase. You will be contacted on receipt of the goods back to our address and a full refund will be issued.

If there is a fault or manufacturing issue with the product after the 28 days please call our customer services team to discuss on 01922 263600. We will guide you through the process. Please also have your proof of purchase details to hand. The products will need to be returned to us and when confirmed faulty a full postage cost will be refunded.

Please allow 10 working days for all returns to be assessed before a response is received from us.

If any of our goods are received faulty please notify us of this immediately before use.

If any repairs are taken out by any persons other than ourselves without our instruction or prior agreement your warranty is automatically void or if any damage is caused by such process we will not be required to repair/replace under our warranty terms.